Unsubscribe and refunds

How to stop your subscription, and how to ask for money back if something went wrong.

How to cancel

Pick whichever channel matches your operator. It stops the renewal right away.

AIS Users

Text STOP to 4238004 and your subscription is cancelled straight away.

Cancel by email

Send us an email at help@hstropulse-th.com and we will assist you with cancelling your subscription.
  • Send it from the mobile number the subscription is registered to.
  • Cancellation takes effect as soon as it is processed. There is no notice period.
  • No app and no account login is needed to cancel.
01

Send the keyword

Text the opt-out keyword for your operator to the short code shown above.

02

Get confirmation

You receive an SMS confirming the subscription has been stopped. Keep it for your records.

03

Billing stops

No further charges are made. You keep access until the period you already paid for runs out.

Refund policy

What we refund, how long you have, and how to ask.

  • Refunds can be requested within 30 days of the charge appearing on your mobile account.
  • Send your request to customer care at help@hstropulse-th.com.
  • Include the mobile number the subscription is billed to and the date of the charge you are querying.
  • Charges billed in error, or after a cancellation was confirmed, are refunded in full.
  • If your daily reading was not delivered for a sustained period during a billing cycle, that cycle can be refunded.
  • Requests received more than 30 days after the charge are reviewed case by case.
  • Approved refunds are returned through your mobile operator, so the timing follows their processing schedule.
  • Asking for a refund does not cancel the subscription. Send the cancellation separately using the steps above.
  • We reply to every refund request, including the ones we cannot approve, with the reason for the decision.

HstroPulse FAQs

Have questions about HstroPulse? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my HstroPulse subscription?
With your HstroPulse subscription, you gain unrestricted access to a vast array of HstroPulse content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to HstroPulse?
You subscribed to HstroPulse by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using HstroPulse?
These subscriptions grant you unlimited access to all our HstroPulse content and premium features during the active subscription period. Yes, HstroPulse operates a subscription model (AIS: THB 10 daily), please refer to our relevant pricing information.
What platforms does HstroPulse support?
HstroPulse is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the HstroPulse platform or email us at help@hstropulse-th.com
How do I cancel my HstroPulse subscription?
To cancel your subscription, you can do so by texting STOP to 4238004 (for AIS), or by emailing our customer care team at help@hstropulse-th.com.